About Wood Haven Health Care
Located in Bowling Green, Ohio, Wood Haven Health Care, a not-for-profit 93 bed short-term rehabilitation and long-term health care center, provides both skilled and intermediate levels of care and services. Wood Haven Health Care offers rehabilitation programs (in-house and outpatient) through Bordner Therapy Care, which includes physical, occupational, and speech therapies. The therapy department is designed to meet the rehabilitative needs of customers through state-of-the-art therapy equipment and gym, with the goal to return customers to their homes. Health care services include 24-hour professional nursing care; nutritional evaluation provided by an onsite licensed dietician and meal planning; social services and family support; therapeutic programs; psychological intervention; and physician oversight. Alzheimer’s Care, Parkinson’s Care, Hospice, Palliative Care, and short-term Respite Care are also available. Additional services, customized to meet the individual needs of each resident, are provided as needed. Each of the services that we provide is important to our success because they play a vital role to providing our residents with an outstanding experience and a successful return to home, so that our quality of care is better than our best. The Wood Haven heroes (staff) provide the services that have been mentioned to our customers through our EMPATHY Culture.
Wood Haven Health Care is dedicated to providing our customers with an outstanding experience by focusing on our EMPATHY Culture. The acronym EMPATHY stands for:
Always Be Amazing
The Details Matter
where the right hero will make a difference by providing encore performances and striving to always be better than their best.
Striving to provide an outstanding health care experience to those we serve.
Courage – We will never give up striving to be better than our best.
Selflessness – We will always put others first.
Humility – Serving others is more important than getting what we want.
Caring – If we are not making someone else’s life better, we are not making a difference.
Wood Haven’s culture stems from the fact that our employees are not called employees, staff, co-workers etc. They are called heroes and the right hero at Wood Haven makes a difference when empowered. Each hero goes through a three hour EMPATHY training class as a new hire and annually thereafter. At the end of the EMPATHY training class, each hero chooses a superhero logo name badge holder to remind them that they have been transformed into a Wood Haven hero. At Wood Haven, the expectation is that each hero will choose to act heroically and not ordinarily. With this type of hero culture we have at Wood Haven, it helps us to create our best core competency we have to offer, which is Customer Service. With our heroes acting heroically, this helps us to reach our goal of providing an outstanding experience to our customers, and sets us apart from our competitors. With exceptional customer service, we will make a difference in many lives we serve, and, therefore, we will be truly living our Mission Statement.